Fiscal Year 2019 Budget

Beginning July 1, 2018 and ending June 30, 2019

Last updated: 7/1/18

Improving City services through CityScore

Launched in 2016, CityScore® is a tool designed to inform the Mayor, City managers, and the public about quality of life and the performance of City government by aggregating key performance metrics into one number.

In FY19, the City will continue to develop and expand CityScore by incorporating additional metrics and identifying new opportunities to improve the quality of life for those in Boston. CityScore is also an important metric by which the City prioritizes new investments.

CityScore achievements

Over the course of FY18, CityScore has contributed to a number of City achievements, including:

  • 19% increase in the average number of Boston Public Library users
  • 5% increase in the number of traffic signals repaired on-time, resulting in safer and more efficient streets
  • 15% increase in the average number of calls answered within 30 seconds at the 311 Call Center, resulting in more expedient customer service for those interacting with the City
  • 5% increase in constituent satisfaction in engagements with the 311 Call Center